Studio Cosmetique 

Virtual Facial Studio Virtual Acne Program

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Policy Page



Our Appreciation:

Thank you for supporting small businesses, we truly appreciate you! We strive to give you the best individual attention and service possible. 

We do understand that things come up, people get sick and emergencies do happen.

Please read below.  Clients are responsible for keeping track of their own appointments they make. 

A confirmation text, call or email is a courtesy, not a requirement when making and keeping an appointment. 


Arriving late to your  Virtual appointments later than 7 minutes, appointment will be cancelled, you will be sent a  message to reschedule.

Appointment times are reserved only for you. We are not able to double book appointment times, therefore we ask that you take that into consideration when canceling or needing to reschedule, as preparation is needed for most services.


**Virtual Service and Product Payments:

Payment is due prior to the virtual service scheduled appointment, by a prepaid invoice.

Our Studio uses Square invoicing for our payment processing.  Square offers a secured method to pay your invoice, by debit cards, Apple Pay, and most major credit cards . WE DO NOT ACCEPT CHECKS. 

For product purchases, you will be sent a detailed invoice, once invoice is paid your order will be processed for shipping to your requested ship to address.


*We reserve the right to refuse service, change, cancel or implement new policies or pricing, as needed without notice. We reserve the right to terminate our service provider/client relationship when deemed necessary for noncompliance, nonpayment, disrespectful, inappropriate or abusiveness of any type, without notice. 


Refunds & Exchanges

WE DO NOT GIVE ANY REFUNDS for any virtual service provided, pre-paid or paid by gift certificate.

Due to the current Covid-19 Pandemic, No Product refunds or exchanges will be accepted or issued for any reason. 

We apologize for any inconvenience that may cause. 

Please ask for *samples before you buy, if you have any concerns how your skin will respond. Custom sampling can be arranged on a majority of the products, not all can be provided in a sample. A small Shipping & Handling Fee may apply. *Subject to product availability .

All sales and virtual services are final sale.


GIFT CARDS

Gift cards are available for purchase provided by the link on Home Page or through @Myskinpro Instagram link. You  may email or text too to purchase a gift card in an amount not listed, you will be sent an invoice to pay.  

GIFT CARDS ARE NON-REFUNDABLE. GIFTS CARDS ARE ONLY REDEEMABLE FOR VIRTUAL SERVICES AND PRODUCT PURCHASES.  In person services are currently unavailable until further notice due to the COVID-19 pandemic. 


COVID Response

Esthetician’s have always had strict sanitation requirements. You can feel confident that Studio Cosmetique, has boosted our efforts going above and beyond to make sure we clean and sanitized all products, samples, and containers prior to shipping out. All our vendors that drop ship for us also follow all the current sanitation recommendations to help lessen the spread of COVID . 


Thank you for your cooperation. 

Revised 8/2020